Cloud business phone system

Business phone, CRM and WhatsApp — all in one place

Connect business calls, lead management and WhatsApp Business API in one sales platform. Capture leads from your ads and website, route calls to your team and automate follow-ups with an all-in-one CRM built for Indian businesses.

  • No hardware or SIM cards
  • Toll-free & local numbers
  • Live in 24 hours

Everything a modern business phone needs

From IVR to analytics — a complete cloud call center for support, sales and operations teams.

Multi-level IVR

Design drag-and-drop IVR menus that greet callers and route them to the right team — no hardware needed.

Smart call routing

Route calls by time, agent skill, language or caller history so every customer reaches the right person fast.

Virtual business numbers

Get local, mobile or toll-free numbers for your business without SIM cards or physical lines.

Call recording

Automatically record inbound and outbound calls for quality, training and compliance.

Real-time call analytics

Track call volumes, missed calls, agent performance and peak hours on live dashboards.

Agent & team management

Create teams, set working hours, manage extensions and monitor agent availability in one place.

Live call monitoring

Listen, whisper or barge into live calls to coach agents and protect customer experience.

Inbound call center

Queues, hold music, callbacks and SLA tracking for support and sales teams.

Outbound & click-to-call

Run outbound campaigns with click-to-call from your CRM and automatic call logging.

Voicemail & missed-call alerts

Never lose a lead — get instant alerts and voicemails delivered to email and WhatsApp.

SMS & WhatsApp follow-ups

Trigger automatic SMS or WhatsApp messages after every call, missed or answered.

CRM integrations

Sync calls, recordings and notes with HubSpot, Zoho, Salesforce, LeadSquared and Google Sheets.

Toll-free & international numbers

1800-series toll-free numbers for India and virtual numbers across 50+ countries.

Business hours & holiday routing

Automatically change greetings and routing for after-hours, weekends and holidays.

Number masking & privacy

Protect customer and agent phone numbers with secure call masking for marketplaces and delivery.

APIs & webhooks

Build custom call flows, trigger calls from your app and stream events to your stack in real time.

Scheduled callbacks

Let customers request a callback instead of waiting on hold — automatically dialed when an agent is free.

AI voice agent upgrade

Add a Trikon AI voice agent on the same number to answer routine calls 24/7 in 11 Indian languages.

One CRM for your business phone, WhatsApp and lead integrations

Bring new enquiries and customer conversations into one workflow, from the first ad click to a call and a WhatsApp follow-up.

Capture leads from ads, websites and portals

Connect Google Ads, Meta Ads, IndiaMART, Justdial, WordPress, MagicBricks, 99Acres and Housing. Capture leads from multiple sources, receive real-time alerts and assign enquiries to your team.

Manage sales with an all-in-one CRM

Give your team a shared web dashboard with storage for 10,000 leads. Use auto-assignment, sticky agents and multi-level IVR to connect incoming enquiries with the right person. The Pro plan includes 3 users and 1 free automation.

Follow up with WhatsApp Business API

Manage conversations in a shared WhatsApp inbox, assign chats to teammates, build chatbots and run broadcast campaigns. Keep calling and WhatsApp workflows together, with Meta template charges and the plan markup listed separately.

All-in-One Pro — CRM Plan

Your all-in-one sales platform — telephony, CRM, WhatsApp API and automations, in one place.

Everything in Business Phone, plus

3 users (incl. owner)

CRM & lead management

  • Lead capturing from multiple sources
  • Real-time lead alerts + auto-assignment
  • 10,000 lead storage at a time
  • Sticky agent feature
  • Web dashboard (all users)
  • IVR Pro (multi-level menu)
  • 1 automation free

WhatsApp Business API

  • Chatbots (up to 10)
  • Broadcast campaigns
  • Shared inbox & chat assignment
  • ₹0.2 markup over Meta template charges

Lead integrations included (free)

  • Google Ads
  • Meta Ads
  • IndiaMart
  • Justdial
  • WordPress
  • WhatsApp API
  • MagicBricks
  • 99Acres
  • Housing

*All other integrations are charged as custom integrations.

Best value plan

Yearly · 365 days

₹1,499/month

₹21,226 incl. GST for the plan

  • Unlimited outgoing
  • Unlimited incoming

Extra member₹500/user/month

*Outgoing limits are at account level, irrespective of team size, and reset every midnight.

Built for every industry in India

Businesses across sectors use Trikon to handle customer calls professionally.

Healthcare & clinics

Appointment lines, patient follow-ups and prescription reminders.

Education & EdTech

Admissions helplines, counsellor routing and fee reminders.

E-commerce & D2C

Order support, COD confirmation and delivery updates.

BFSI & lending

KYC reminders, collections and secure masked calling.

Real estate

Site-visit scheduling, broker routing and lead capture.

Logistics

Driver coordination with number masking and delivery confirmation calls.

Want calls answered even when your team is busy?

Add a Trikon AI voice agent on the same number — it answers routine calls 24/7 in Hindi, English and 10+ Indian languages, and hands off to your team when needed.

Explore AI voice agents
FAQ

Business phone FAQs